Privacy policy

Effective date: January 1, 2026

Raquel Roche' Boutique ("us", "we", or "our") operates the raquelroche.com website (the "Service"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service and tells you about your privacy rights and how the law protects you. We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

• Account means a unique account created for you to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Business, for the purpose of CCPA/CPRA, refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information.
• CCPA and/or CPRA refers to the California Consumer Privacy Act ("CCPA") as amended by the California Privacy Rights Act of 2020 ("CPRA").
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Raquel Roche Boutique. For the purposes of the GDPR, the Company is the Data Controller.
• Consumer means a natural person who is a California resident.
• Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.
• Country refers to: New York, United States.
• Data Controller, for the purposes of the GDPR, refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual. For the purposes of GDPR, Personal Data means any information relating to you such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.

Information We Collect

We collect:

• Account information you provide when you make a purchase or create an account, such as your name, email address, shipping and billing address, and phone number.
• Order information, including the products you purchase, payment information processed by our payment partners, and shipping details.
• Communications you send us, including any inquiries, appointment requests, or support messages.
• Site usage data, such as pages viewed, IP address, and device type, collected through analytics.
• Tracking Technologies and Cookies used to track activity on our Service and store certain information.

How We Use Your Information

• To process and fulfill orders and communicate with you about them.
• To respond to inquiries and provide customer service.
• To send you marketing communications, only if you have opted in.
• To improve and personalize the site experience.
• To comply with legal obligations and prevent fraud.
• To manage your account and provide you with access to certain functionalities.
• To contact you by email, telephone calls, SMS, or other forms of electronic communication.

Sharing Your Personal Information

We do not sell your personal information. We may share your personal information with service providers who help us operate the Service (payment processors, shipping carriers, email providers) and only as needed to provide their services. We may also share your information:

• With Affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• With business partners, with your consent, to offer you certain products, services or promotions.
• In connection with a business transfer, merger, acquisition, or sale of company assets.
• With law enforcement or other governmental authorities when required by law.

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, request that we delete any of your personal information that we collected from you, and opt-out of the sale of your personal information. To exercise these rights, contact us at hello@raquelroche.com.

GDPR Privacy

If you are from the European Economic Area (EEA), Raquel Roche Boutique's legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal information we collect and the specific context in which we collect it. We may process your personal information because we need to perform a contract with you, you have given us permission to do so, the processing is in our legitimate interests and it is not overridden by your rights, or to comply with the law.

You have the right to access, update or delete the information we have on you, the right of rectification, the right to object, the right of restriction, the right to data portability, and the right to withdraw consent. To exercise these rights, contact us at hello@raquelroche.com.

Cookies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Tracking technologies used include beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective date" at the top of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, you can contact us at hello@raquelroche.com.